customize Products

Customize

How to do it

First of all select a product under our customizable product section and select product type, size, colour etc. and then click the Customize Product button appears below the add to cart button. Then you can upload your own images to personalize the product. 

Choose Products

Customizable Products

What’s the estimated delivery time, and how is it calculated?

ANIMATICS LK LTD estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:

estimated fulfillment + estimated shipping = estimated delivery time

Our average order fulfillment takes 2–5 business days for all production techniques.

We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.

Nonetheless, we work hard to meet our delivery estimates with each order. 

If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email or chat, and we’ll take a look.

 
Are all products in an order shipped together?

Some of our products come individually packaged to protect their shape and provide extra durability. Here are the products we may ship separately:

  • snapback hats, trucker hats, dad hats/baseball caps, and visors
  • backpacks
  • mugs, wine tumblers, and pint glasses
  • postcards and stickers
  • pillows with stuffing
  • posters
  • framed posters
  • canvas
  • bean bag cases
  • water bottles
  • notebooks
  • blankets

In some cases, we may fulfill products from the same order in different facilities, which means they’ll be shipped separately.

 
Is Animatics LK Ltd available in all countries?

We don’t ship to some countries because of legal restrictions or shipping carrier limitations. 

The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: 

  • Crimea, Luhansk, and Donetsk regions in Ukraine
  • Russia
  • Belarus
  • Ecuador
  • Cuba
  • Iran
  • Syria
  • North Korea 

Due to the impacts related to the Covid-19 pandemic and other unrelated service disruptions, our shipping carriers also don’t offer international shipping to the following countries (last updated on Oct 26, 2022):

  • Afghanistan
  • Bhutan
  • Brunei
  • Chad
  • Laos
  • Libya
  • Mongolia
  • Samoa
  • South Sudan
  • Timor-Leste
  • Turkmenistan
  • Yemen

The list of countries where our shipping carriers don’t offer international shipping may change.

How can I track my order?

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.

Are the packaging materials recyclable?

Depending on the product type and fulfillment location, your products are packaged in post-consumer-recycled (PCR) plastic mailers, kraft mailers, or cardboard boxes.

Our PCR plastic mailers are made from low-density polyethylene (LDPE), categorized as number 4-coded plastic. This material is recyclable, but number 4-coded plastic doesn’t usually belong in an everyday recycling bin. Typically, it has to be recycled at designated drop-off points.

We suggest contacting your local waste management service provider and asking for instructions on sorting 4-coded plastic.

Kraft mailers and cardboard boxes are also recyclable and can be sorted in the paper recycling bins.

Remember!

It’s always good practice to research what kind of materials belong in your recycling bins. If you recycle the wrong material, it can contaminate the entire batch.

What if an order gets lost in the mail?

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double-check that your customer got in touch with the shipping carrier to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but your customer thinks they haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.

How long do I have to submit a claim for a return/exchange?

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.